Our Solution

Point and Bonus Management

SHETAK is an Eniac convenient and flexible core to award loyal subscribers. The system offers such customers the opportunity to use discounts for the partner products and services boosting customer acquisition and loyalty. Bonuses programs make customers think: “The more I spend, the more I get” SHETAK estimates objective loyalty parameters such as subscriber longevity, profitability, timely payments, etc. If these values satisfy special parameters, bonus points are added to the customer’s bonus account. Having accumulated enough points, customers may use a discounted service.

Our point Management System is aiming at retaining customers, rewarding them to visit more frequently to purchase more and keeping them informed with the latest reward program and promotion. The most powerful CRM tool for the Retail and Service Industry, combining member, bonus, gift, prepaid, cash coupon and discount management, accommodating various Card System including magnetic card, smart card (Mifare Card) and virtual card (Smartphone application).

Member Data Management

Instantly pull records for every member who interacts with your company, and view membership status, bonus balance, transaction history and more. Locate a record by information such as name, mobile or email address just by typing in the quick search box. You can also update member information online by accessing database on the web, so data is always up-to-date in your company.

  1. Member Database
  2. Member Survey
  3. Member Search Engine
Member Status Management

Chasing down people to renew or upgrade their memberships can be time-consuming. Point management system can help. You can automate membership renewals and upgrades by setting up different renewal policies and access rules for different membership levels, with no limits.

  1. Expiry Date, User Configurable
  2. Member Level, User Configurable
  3. Automated Member Upgrade and Renewal
Bonus Point Management

Customize and configure your bonus point reward program’s design through membership tiers, levels, status, thresholds, referrals, and triggers. You can also set program instructions for accumulations, acceleration, reversals, and expiration of points. Create campaigns like Happy-hour bonus reward, Birthday-month bonus reward, Referral bonus reward, Visit bonus reward, and more!

  1. Bonus Earning Formula, User Configurable
  2. Special Happy-Hour Bonus Scheme
  3. Special Birthday-Month Bonus Scheme
  4. Special Friends Referral Bonus Scheme
  5. Special Visit-and-Attendance Bonus Scheme
  6. Bonus Point Expiration, User Configurable
Gift Management

Tailor and design your gift redemption list from membership tiers, levels, status, thresholds and triggers. You can set redemption rules for points to redeem, redemption limits, and expiration of gift redemption. Moreover, create different gifts like Product, Digital Membership, E-coupon, E-cash, and so on…

  1. Gift Category and Item Description Setting
  2. Gift Inventory Management
  3. Bonus Redemption for Gift
Report and Analytics

Reporting used to be hard, but with point management system it’s easy. Monitor program activity and progress with over 10 standard reports covering a range of situations. Reports include member, spending, bonus, redemption, and specialized reports. Just filter what you want, and get an immediate view to your business.

  1. Member Report
  2. Spending Report
  3. Gift Redemption Report
  4. Top Spender Report
  5. Bonus Balance Report
  6. Demographic Summary Report
  7. Active Members Report
  8. Visit Frequency Categories Report
  9. Spending Categories Report
  10. Gift Ranking Report
E-cash Management

Our point management system lets you accept prepaid to E-cash in your company, payments are immediately recorded in database. Depending on your prepaid settings, other actions can be triggered, such as rebating a fixed number of E-cash, or percentage sum based on prepaid amount. You can also set rebate rules for different membership levels.

  1. Pre-Paid e-Cash Setting
  2. Fixed Amount e-Rebate on Pre-Paid
  3. Percentage Sum e-Rebate on Pre-Paid
  4. Rebate Scheme based on Member Level
  5. Rebate Scheme based on Pre-Paid Amount
E-coupon Management

Manage your E-coupons including creation, distribution, activation, expiry. You can also set E-coupons as a gift to redeem, or to use directly through digital platform. They can be Cash E-coupon, Discount E-coupon, Birthday E-coupon, so on… Likewise, Batch issue of E-coupons allows you to offer reward and keep your members more loyal than ever!

  1. Unlimited E-coupon Setting
  2. Individual E-coupon Expiry
  3. Batch Issue to Specific Members
  4. E-coupon can be redeemed as Gift
E-stamp Management

Tailor and design your gift redemption list from membership tiers, levels, status, thresholds and triggers. You can also set redemption rules for points to redeem, redemption limits, and expiration of gift redemption. Likewise, create gifts like Product, Digital Membership, E-coupon, E-cash, and so on…

  1. E-stamp Earning Formula, User Configurable
  2. Gift Redemption Level
  3. Multi E-stamp Earning Scheme
Event Management

Cure the headaches of promoting your event, point management system helps simplify the administrative work, and lets you focus on creating a great event experience! Within a few minutes you can create one with an event description, and bonus point reward rules. You can also update member’s RSVP record, invitation status, attendance status etc…

  1. User Define Event Categories & Description
  2. Earn Bonus by Attending Events
  3. Check-in & Check-out Events
  4. Edit Invitation & RSVP Status
Complaint Management

Support users can access customer information anytime, anywhere to drive customer satisfaction and retention; Track cases directly by assigning, managing, and routing member support cases on point management system to ensure better visibility into case management.

  1. Follow up Case under Each Member
  2. Add-on New Comment on Existing Case
  3. Complaint Category / Item Classification
  4. Case Status Definition
  5. Case Assignation to Specific User
  6. Follow Up Case Indication upon User Login